Privacy Policy

1. Introduction

Tekniam LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website (tekniam.com), use our products and services, or interact with us in other ways.

We operate under strict export control compliance, including ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations), due to the sensitive nature of our defense technology products.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, and mailing address.
• Account Information: Username, password, and account preferences when you create an account or request a demonstration.
• Communications: Messages, inquiries, support requests, and feedback you send us.
• Compliance Data: Export control classifications, citizenship, business certifications, and other information required for ITAR/EAR compliance.

2.2 Information Collected Automatically

• Browsing Data: Pages visited, links clicked, time spent on site, referral source, and browser type.
• Device Information: IP address, device type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: Persistent and session cookies, web beacons, and similar tracking tools to enhance user experience.
• Analytics: Information processed through Google Analytics, Hotjar, or similar services to understand usage patterns.

2.3 Information from Third Parties

• Third-Party Services: Data from CRM systems, marketing platforms, and payment processors.
• Compliance Verification: Export control screening through government databases and third-party verification services.

3. How We Use Your Information

• Process and fulfill orders, demonstrations, and service requests.
• Provide technical support and customer service.
• Send transactional emails (order confirmations, account updates).
• Conduct marketing communications and promotional campaigns (with your consent).
• Analyze website usage and improve our services.
• Comply with export control laws (ITAR, EAR) and screen customers and users.
• Detect, investigate, and prevent fraud, security breaches, and illegal activity.
• Enforce our legal rights and comply with legal obligations.
• Personalize your experience and deliver relevant content.

4. Cookies and Tracking Technologies

Essential Cookies: Required for website functionality (session management, security, user preferences).

Analytics Cookies: Track page views, user behavior, and website performance to improve our services.

Marketing Cookies: Enable retargeting and personalized advertising across partner sites.

You can control cookie preferences through your browser settings. Note that disabling cookies may limit website functionality. We comply with GDPR cookie consent requirements for EU users and CCPA cookie disclosure requirements for California residents.

5. Third-Party Services and Data Sharing

We may share your information with:

• Service Providers: Cloud hosting providers, email services, payment processors, and analytics platforms that assist us in operating our business. These partners are bound by confidentiality agreements.
• Export Control Authorities: Information may be disclosed to U.S. government agencies (State Department, Commerce Department) as required by ITAR and EAR regulations.
• Legal and Compliance Partners: Attorneys, compliance consultants, and regulatory advisors.
• Business Partners: Authorized distributors, resellers, and government contractors (with appropriate security agreements).

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data transmitted over the internet.
• Encrypted storage of sensitive personal and compliance information.
• Role-based access controls limiting employee access to personal data.
• Regular security audits and vulnerability assessments.
• Incident response protocols in compliance with GDPR and other data protection laws.

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the context:

• Customer Account Data: Retained during your relationship with us and for 3-7 years for legal and tax compliance.
• Marketing Data: Retained until you unsubscribe, typically up to 2 years of inactivity.
• Export Control Records: Retained for minimum 5 years as required by ITAR/EAR regulations.
• Support Tickets: Retained for 2-3 years for reference and compliance purposes.

8. Your Privacy Rights

GDPR (European Users): If you are located in the EU, you have the right to:

• Access your personal data and request a copy.
• Correct inaccurate or incomplete information.
• Request deletion of your data (subject to legal and export control obligations).
• Object to processing or request restriction of processing.
• Data portability—receive your data in a structured, standard format.
• Withdraw consent to marketing communications.

CCPA (California Residents): You have the right to:

• Know what personal information is collected, used, and shared.
• Request deletion of your personal information.
• Opt-out of the sale or sharing of your information.
• Non-discrimination for exercising your CCPA rights.

Export Control Notice: Requests to delete information may be denied if deletion would violate ITAR, EAR, or other legal obligations requiring retention of export control records.

9. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13 without parental consent, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in the United States or other countries where we operate. By using our services, you consent to the transfer of your information to the U.S. and other jurisdictions, which may have different data protection laws than your country of residence.

For EU residents, we rely on Standard Contractual Clauses (SCCs) and other legal mechanisms approved by the EU to ensure adequate data protection during transfers.

11. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to tekniam.com. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to report a privacy concern, please contact us:

For GDPR-related requests, we will respond within 30 days. For other requests, we typically respond within 10 business days.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.